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https://lists.otrs.org/pipermail/otrs/2010-May/032471.html
https://www.linuxjournal.com/content/make-customers-smile-7-easy-steps...
https://groups.google.com/d/topic/otrs_archive/b4AC7Q40nA4
https://serverfault.com/questions/676450/otrs-customer-ticket-view-how...
https://otrsteam.ideascale.com/a/dtd/Queue-based-forwarding-templates/...
https://github.com/cognidox/OTRS-Joomla-Gateway/issues/29
https://ftp.otrs.ch/otrs/doc/doc-admin/5.0/en/pdf/otrs_admin_book.pdf
https://www.opgksoftware.com/7-ways-to-improve-your-otrs/
https://www.tomwerf.nl/otrs-tips-tricks-ticket-escalations/
http://54.186.14.224/docs/ch05s04.html
https://rocket.chat/handbook/support/processes/
https://www.one-support.pl/en/otrs/
https://www.neteye-blog.com/2012/06/otrs-assign-customer-companies-to-...
https://otrs.otrs.narkive.com/dPy6yx5O/how-to-restrict-customer-users-...
https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-to-...
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2020-11-28